{"id":41322,"date":"2025-02-03T14:01:56","date_gmt":"2025-02-03T14:01:56","guid":{"rendered":"https:\/\/www.talentlms.com\/?post_type=customers&p=41322"},"modified":"2025-02-11T14:26:20","modified_gmt":"2025-02-11T14:26:20","slug":"wider-circle","status":"publish","type":"customers","link":"https:\/\/www.talentlms.com\/customers\/wider-circle","title":{"rendered":"Wider Circle"},"content":{"rendered":"
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\n How Wider Circle elevates learner engagement<\/span>\n by 56% with TalentLMS\u2019s AI course creator and TalentLibrary<\/strong><\/strong><\/span>\n <\/h1>\n <\/div>\n
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What engaging training<\/strong><\/strong> looks like<\/h2>\n\n\n
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\u201cWith TalentLMS, we now have one central resource for all our training. <\/mark>\u201d<\/strong><\/p> DANIELLE ELDRIDGE |<\/strong> \u00a0HR L&D Lead & LMS Administrator at Wider Circle<\/cite>\t\t\t\t <\/blockquote>\n \n <\/div>\n\n \n\n\n

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3<\/h2>\n\n\n\n

L&D specialists<\/p>\n<\/div>\n\n\n\n

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+56%<\/h2>\n\n\n\n

learner engagement <\/p>\n<\/div>\n\n\n\n

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7,000+<\/strong><\/span><\/span><\/h2>\n\n\n\n

courses assigned<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Location<\/span>Redwood City, California<\/div>
Industry<\/span>Healthcare<\/div>
Use case<\/span>Compliance Training, Employee Training, Onboarding Training, Partner Training<\/div>
Number of happy learners<\/span>

400+<\/p><\/div>

Number of employees<\/span>

150+<\/p><\/div><\/div> <\/div>\n \n <\/div>\n

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About Wider Circle<\/strong><\/strong><\/strong><\/h2>\n\n\n\n
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Wider Circle works with health plans across the US to deliver a unique community care program that connects and unites vulnerable populations for better health. Centered around trusted relationships and through its technology platform, Wider Circle connects health plan members with familiar neighbors to inform, support, and motivate one another, empowering them to be more proactive about their health.<\/p>\n\n\n\n

We spoke with Danielle Eldridge<\/strong>, HR L&D Lead & LMS Administrator at Wider Circle, about how TalentLMS helped transform her organization\u2019s learner engagement initiatives. This opened the doors for deeper, more expansive self-paced training possibilities powered by TalentLMS\u2019s AI course creator and TalentLibrary.<\/p>\n\n\n\n

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Scaling training with TalentLMS<\/strong><\/h2>\n\n\n\n
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Wider Circle relies on online training to ensure employees, contractors stay aligned on compliance and internal processes. As a growing organization, their previous tool eventually fell short of their needs.<\/p>\n\n\n\n

Limited reporting failed to provide them with the insights necessary to support learner development effectively. Without insights, Danielle and her team couldn\u2019t accurately assess how to better shape their courses to meet their learners\u2019 evolving upskilling needs. Paired with their previous solution\u2019s unintuitive navigation, learner engagement declined, with fewer logins and course completions.<\/p>\n\n\n\n

The organization’s previous solution also lacked diverse on-demand training content, prompting them to explore options that would help enrich their course selection while reengaging their learners.<\/p>\n\n\n\n

This ultimately led Wider Circle to seek a solution that could scale alongside their program while offering robust tools and content to bolster their existing training.<\/p>\n\n\n\n

TalentLMS\u2019s intuitive navigation, customizable reporting features, AI course creator, and extensive library of soft skills courses perfectly met their needs. And as they continued to evaluate TalentLMS, it became clear they had found the better fit.<\/p>\n\n\n\n

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A user interface that\u2019s easy to learn, easy to master<\/strong><\/h2>\n\n\n\n

Wider Circle initially used TalentLMS with its legacy interface. However, after trying out its new interface, they loved what they saw in its modernized design and revamped navigation. Danielle and her team decided to make the new interface their organization\u2019s go-to choice, as it\u2019s a significant step forward compared to the legacy interface\u2019s design.<\/p>\n\n\n\n

Once they started using it, learners also found TalentLMS\u2019s new interface more engaging than the organization’s previous training solution. Accessing courses became much easier, allowing learners to confidently navigate their new online training platform.<\/p>\n\n\n\n

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\u201c<\/em><\/em>TalentLMS\u2019s user-friendliness really contributes to our learners\u2019 engagement<\/mark><\/strong>.\u201d<\/em><\/em><\/p>\n<\/blockquote>\n\n\n\n

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Diving into training data <\/strong>with TalentLMS\u2019s reports<\/h2>\n\n\n\n
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Wider Circle provides training to full-time employees, contractors, and volunteers. This means they needed a highly customizable reporting tool to instantly access the right training data. Danielle found TalentLMS’s customizable reports invaluable for both their functionality and ease of use, in no small part thanks to TalentLMS\u2019s revamped interface.<\/p>\n\n\n\n

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\u201c<\/em><\/em>The new interface is eye-catching<\/mark><\/strong> and allows for smooth reports management.<\/mark><\/strong>\u201d<\/em><\/em><\/p>\n<\/blockquote>\n\n\n\n

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With TalentLMS\u2019s reports, she can quickly access and tailor insights based on specific users, courses, and other parameters to assess the progress of Wider Circle\u2019s training. Thanks to scheduled reports, managers across the organization can also stay up to date on training progress without needing to log in to the portal themselves.<\/p>\n\n\n\n

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\u201c<\/em><\/em>TalentLMS\u2019s reports take manual admin out of the equation.<\/mark><\/strong>\u201d<\/em><\/em><\/p>\n<\/blockquote>\n\n\n\n

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Maximizing engagement by categorizing training courses<\/strong><\/h2>\n\n\n\n
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When Wider Circle transitioned from their previous training platform, they didn\u2019t start creating courses from scratch. Instead, they successfully migrated their compliance, onboarding, and refresher courses into their new TalentLMS portal.<\/p>\n\n\n\n

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Given the variety and volume of their courses, they wanted to keep them neatly organized at all times. TalentLMS\u2019s categories allowed them to group courses by job roles and departments, ensuring learners could clearly find the right training on their own. And by using TalentLMS\u2019s branches, Wider Circle created sub-portals for different types of learners, such as active staff and former employees seeking additional training for new roles. Volunteers are also given access to a large selection of ready-made courses through a dedicated sub-portal to help expand their personal and professional skill sets.<\/p>\n\n\n\n

Tailoring training to each audience now allows them to minimize overlap and maximize engagement across the organization. And by seamlessly assigning courses with TalentLMS\u2019s intuitive automations to save time, their training management has become more streamlined than ever.<\/p>\n\n\n\n

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\u201c<\/em>It doesn\u2019t take an IT professional to train with TalentLMS, anyone can do it!<\/mark><\/strong>\u201d<\/em><\/em><\/p>\n<\/blockquote>\n\n\n\n

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Deploying brand-new training with TalentLMS\u2019s AI course creator<\/strong><\/h2>\n\n\n\n
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With engaging training now in place, Danielle and her team started exploring ways to maximize the potential of their new solution. As they were outlining the content needed for this program, Wider Circle also began testing TalentLMS\u2019s AI course creator. With it, Danielle quickly generated the exact training content she needed.<\/p>\n\n\n\n

Soon, they had built entire new courses from scratch. As she explained, \u201cWe were able to use TalentLMS\u2019s AI course creation tools to enhance and speed up how we create training content<\/strong>\u201d. The ability to combine the generated course with images, videos, and other elements to enrich the learner experience with a focus on interactivity was a standout feature for the team.<\/p>\n\n\n\n

To ensure learners progressed through the course methodically, the team used sections within TalentLMS\u2019s AI course creator. Sections encourage learners to focus on a single part of the course at a time before moving on to the next. This structured approach helped learners walk through the content in a logical, pre-determined order, which ensured they better understood and retained the information.<\/p>\n\n\n\n

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\u201c<\/em><\/em>TalentLMS\u2019s AI course creator<\/mark><\/strong> helped us save precious time in creating <\/mark><\/strong>our new training program.\u201d<\/em><\/em><\/p>\n<\/blockquote>\n\n\n\n

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Danielle and her team have developed 16 courses as part of the new training program, providing new hires with a role-specific, customized onboarding experience.<\/p>\n\n\n\n

Built using TalentLMS\u2019s AI course creator, these units are also easy for instructors to update periodically. Thanks to its intuitive design and diverse selection of content types, including quizzes, step-by-step processes, multimedia, and more, the content stays fresh and relevant with minimal effort.<\/p>\n\n\n\n

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Sign up for a forever-free account.<\/strong><\/h2>\n\n\n\n

No credit card required.<\/p>\n\n\n\n

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Expanding upskilling<\/strong> opportunities with ready-made courses<\/strong><\/h2>\n\n\n\n
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Initially, Wider Circle sought an online training platform to host the courses they had already built. However, discovering TalentLibrary opened the door to new training opportunities.<\/p>\n\n\n\n

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\u201c<\/em><\/em><\/em>TalentLMS caught our eye with its<\/em><\/em><\/em> rich collection of interactive bite-sized courses.<\/mark>\u201d<\/em><\/em><\/em><\/strong><\/p>\n<\/blockquote>\n\n\n\n

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Built with bite-sized learning in mind, TalentLibrary makes learning feel less demanding and more manageable with quick bursts of training. To introduce these courses in an engaging way, Danielle designed a scavenger hunt with fun activities for users to discover the exciting learning opportunities available to them.<\/p>\n\n\n\n

She utilized TalentLMS\u2019s group keys to do so. These customizable phrases allow learners to unlock different groups of courses all at once with a single key. With them, learners could easily access courses, streamlining course assignments and aligning them with specific goals set by Danielle and her team while giving learners a sense of achievement in unlocking their training.<\/p>\n\n\n\n

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\u201c<\/em><\/em><\/em>We\u2019re always finding creative new ways to include TalentLMS\u2019s ready-made courses<\/mark><\/strong> in our daily activities.<\/em><\/em><\/em>\u201d<\/em><\/em><\/em><\/strong><\/p>\n<\/blockquote>\n\n\n\n

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Laying the groundwork for the future with TalentLMS<\/strong><\/h2>\n\n\n\n
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Looking ahead, Danielle and her team have ambitious plans for TalentLMS, using it to reinforce and expand collaboration between their call center staff and field teams. The goal is to foster ongoing, hands-on communication and team building while ensuring that the experience is never overwhelming for the participants. <\/p>\n\n\n\n

To do so, they\u2019ll organize on-demand sessions using TalentLMS\u2019s Instructor-Led Training (ILT) features. With ILT, groups of users can interact, share insights, and learn from each other by simply jumping into the session that best suits their needs and schedules.<\/p>\n\n\n\n

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\u201c<\/em><\/em><\/em>We continue to leverage TalentLMS for the benefit of all our learners.<\/mark><\/strong><\/em><\/em><\/em>\u201d<\/em><\/em><\/em><\/strong><\/p>\n<\/blockquote>\n\n\n\n

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With TalentLMS, Wider Circle successfully adopted a streamlined approach to training, freeing them to focus on meeting learners’ needs rather than handling time-consuming administrative tasks. Thanks to TalentLMS\u2019s intuitive interface, AI course creator, TalentLibrary, and automated training assignments, they now experience a 56% increase in learner engagement across mandatory and on-demand training.<\/p>\n\n\n\n

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