{"id":32809,"date":"2024-04-23T09:01:47","date_gmt":"2024-04-23T09:01:47","guid":{"rendered":"https:\/\/www.talentlms.com\/?post_type=customers&p=32809"},"modified":"2025-05-23T08:04:48","modified_gmt":"2025-05-23T08:04:48","slug":"smartbuyglasses","status":"publish","type":"customers","link":"https:\/\/www.talentlms.com\/customers\/smartbuyglasses","title":{"rendered":"SmartBuyGlasses"},"content":{"rendered":"
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\n How SmartBuyGlasses deploys<\/span>\n engaging training for a remote workforce<\/strong> with TalentLMS<\/strong><\/strong><\/span>\n <\/h1>\n <\/div>\n
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\u201cWe incentivize learners to complete courses so they can then apply what they\u2019ve learned more successfully<\/strong>.\u201d<\/mark><\/strong><\/p> PENELOPE MATSHETE<\/a> <\/strong>| <\/strong> CUSTOMER SERVICE TEAM LEAD AT SMARTBUYGLASSES<\/cite>\t\t\t\t <\/blockquote>\n \n <\/div>\n\n \n\n\n

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What engaging global training<\/strong> looks like<\/h2>\n\n\n\n
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299<\/strong><\/h2>\n\n\n\n

courses in TalentLMS<\/p>\n<\/div>\n\n\n\n

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99%<\/strong><\/h2>\n\n\n\n

learner engagement<\/p>\n<\/div>\n\n\n\n

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9,873<\/strong><\/h2>\n\n\n\n

courses completed<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Location<\/span>Global<\/div>
Industry<\/span>eCommerce<\/div>
Use case<\/span>Employee Training<\/div>
Size of company<\/span>

200-300<\/p><\/div>

Number of happy learners<\/span>

163<\/p><\/div><\/div> <\/div>\n \n <\/div>\n

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About SmartBuyGlasses<\/strong><\/strong><\/h2>\n\n\n\n

SmartBuyGlasses is one of the world\u2019s largest designer eyewear e-commerce companies, with a presence across Asia Pacific, Europe, Africa, and the Americas. With more than 15 years of experience in the industry, the eyewear e-retailer has taken a leadership position in more than 30 countries worldwide and offers an extensive range of eyeglasses, sunglasses, and contact lenses at accessible prices.<\/p>\n\n\n\n

Its mission:<\/strong> To help people see and be healthy, regardless of their budget. A mission achieved through an integrated supply chain, close relationships with some of the world\u2019s leading eyewear distributors, technological innovation, in-house opticians, and careful consideration of their customers\u2019 needs.<\/p>\n\n\n\n

We spoke with Penelope Matshete<\/strong>, Customer Service Team Lead at SmartBuyGlasses, about how she incentivized training for a distributed workforce.<\/p>\n\n\n\n

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White labeling TalentLMS for internal training<\/strong><\/h2>\n\n\n\n

The company needed a tool that would allow them to create training content easily and keep it updated over time. Paired with the goal of deploying courses to a remote workforce in different locations and time zones, the company chose TalentLMS as its eLearning platform. \u201cOur team is based all over the world, working across different time zones. With TalentLMS, we can easily go into the system and look over the content to check that everyone is completing their training as required.\u201d<\/em> <\/p>\n\n\n\n

The company wanted to ensure their tool allows them to customize the look and feel of the training portal with their brand visuals. White labeling TalentLMS allowed the company to make it a natural extension of the brand in the learners\u2019 eyes, especially with new hires.<\/p>\n\n\n\n

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\u201cWe wanted to <\/em>create our own content<\/em><\/strong> and <\/em>ensure our <\/em>company\u2019s branding came through for learners<\/em><\/mark><\/strong>.<\/mark>\u201d<\/em><\/strong><\/em><\/p>\n<\/blockquote>\n\n\n\n

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Seamlessly onboarding remote employees<\/strong><\/h2>\n\n\n\n
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Employees are introduced to the company\u2019s training portal when they first join the company. Before any department-specific training is assigned, new hires go over general courses regarding the brand and values of SmartBuyGlasses<\/a>. <\/p>\n\n\n\n

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“TalentLMS really allows new hires to find their feet<\/mark><\/strong>.\u201d <\/em><\/strong><\/p>\n<\/blockquote>\n\n\n\n

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Once they complete introductory training, they are assigned courses based on their role in the company. Throughout the experience, they are encouraged to refer to TalentLMS to verify whether they understand certain information properly. \u201cNew employees ask many questions, and TalentLMS is invaluable to us during their onboarding.\u201d<\/em> <\/p>\n\n\n\n

This helped the company streamline its training and save time while providing new hires with a reliable repository of knowledge to refer to. The company also complements online learning with one-on-one coaching to ensure everyone is on the same page.<\/p>\n\n\n\n

\u201cWhat\u2019s really been helpful to us is that <\/em>there\u2019s a TalentLMS representative dedicated to our learning portal<\/em><\/strong>. For example, we\u2019ve renewed our plan recently. Our Success Manager gave us a detailed breakdown of each plan. This made it really easy for us to choose the right one for our needs.\u201d <\/em><\/p>\n\n\n\n

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\u201cWe have worldwide accessibility with TalentLMS<\/strong>. That\u2019s why we use it as a learning tool for all our new hires.<\/strong>\u201d<\/em><\/p> PENELOPE MATSHETE <\/strong>| <\/strong> CUSTOMER SERVICE TEAM LEAD AT SMARTBUYGLASSES<\/cite>\t\t\t\t <\/blockquote>\n \n <\/div>\n\n \n\n\n

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Learning as a rewarding & engaging experience<\/strong><\/h2>\n\n\n\n

For their employees, online training isn\u2019t only focused on learning new things about SmartBuyGlasses and their products. Learners are incentivized to finish their assigned courses through an internal reward system that encourages timely training completion. \u201cWe want to ensure everyone takes their courses and understands them because it affects how they apply what they learned later. <\/em>A reward system is our way of doing that<\/em><\/strong>,\u201d<\/em> Penelope explained.<\/p>\n\n\n\n

She further stated that she likes to roll out training in batches so that it\u2019s easier to manage and keep track of when working with a distributed workforce. Clear structure and incentives have clearly paid off, as their platform depicts high learner engagement.<\/p>\n\n\n\n

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Sign up for a forever-free account.<\/strong><\/h2>\n\n\n\n

No credit card required.<\/p>\n\n\n\n

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Dynamic learning with a rich assortment of content<\/strong><\/h2>\n\n\n\n

For SmartBuyGlasses, their learners must assimilate the material quickly. To that end, the company mixes different types of content to create a dynamic experience for learners. Training is not a one-size-fits-all solution\u2014some learners better engage with written content, whereas others do so through audiovisual experiences. Penelope takes this into account when creating content on TalentLMS. <\/p>\n\n\n\n

\u201cWe want to ensure that everyone has access to this kind of learning<\/strong>\u2013then we follow it up with different kinds of tests and assignments,\u201d<\/em> she added.<\/p>\n\n\n\n

Webinars (or ILT-led sessions) are a form of training that caters to new and seasoned employees. \u201cIt\u2019s a great learning tool if you use it to its full potential,\u201d<\/em> Penelope said. Even though the company prioritizes eLearning, they provide diverse training methods to reach their learning goals effectively.<\/p>\n\n\n\n

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\u201cPractical application of knowledge<\/strong> is crucial <\/strong>for us. Everyone needs to know certain information and how to use it.<\/mark>\u201d<\/em><\/strong><\/em><\/p>\n<\/blockquote>\n\n\n\n

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Curating training with learning paths<\/strong><\/h2>\n\n\n\n

The company found TalentLMS\u2019s learning paths helpful in organizing the employees\u2019 learning experiences. SmartBuyGlasses organize the courses in a way that allows everyone to have a standardized experience as they go through brand-new information.<\/p>\n\n\n\n

\u201cNew hires must complete the first three courses before moving on to the next. That way, they learn in a pattern they can easily adjust to.\u201d <\/em>With three to four hours of daily learning, new employees can learn everything they need to know systematically. With people automatically enrolled in courses they must complete based on their roles, the company streamlined their upskilling despite being a remote workforce. \u201cWe have courses labeled A to M, so our staff must <\/em>complete each one sequentially<\/em><\/strong> before moving on to the next.\u201d<\/em><\/p>\n\n\n\n

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Branching training<\/strong> for worldwide learning<\/h2>\n\n\n\n

Penelope described customer service, marketing, logistics, merchandising, and opticians as some of the departments needing unique content based on their roles in the company. Therefore, having distinct eLearning ecosystems was crucial for business and learner needs. \u201cWe use TalentLMS across the company as it allows us to segment departments that need specific training.\u201d<\/em> <\/p>\n\n\n\n

Penelope described being able to tell how long it takes to complete specific courses as a valuable perk of using TalentLMS\u2019s branches. She uses this feature to test new courses before deciding whether they\u2019re a good fit for company-wide use.<\/p>\n\n\n\n

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\u201c<\/em>It\u2019s an incredible tool to have <\/em><\/strong>when so many people work together.<\/mark>\u201d<\/em><\/strong><\/em><\/p>\n<\/blockquote>\n\n\n\n

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Beyond the horizon with TalentLMS<\/strong><\/h2>\n\n\n\n

Penelope is enthusiastic about exploring new capabilities on the platform, which can further enhance L&D initiatives. One such feature is course creation leveraging AI. \u201c<\/em>We are in the generation of AI<\/em><\/strong>. If we could encompass all our content creation in a single tool, that would be amazing.\u201d<\/em><\/p>\n\n\n\n

Additionally, with the introduction of TalentLMS’s revamped interface, she emphasizes how great the ability for more streamlined content management is. \u201cOur <\/em>future with TalentLMS looks quite bright<\/em><\/strong>.\u201d <\/em>Lastly, Penelope explained that the company will continue to look for new and engaging ways to interact with their learners through their portal beyond training.<\/p>\n\n\n\n

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\u201cTalentLMS is a powerful tool. <\/strong>We\u2019re learning <\/strong>more about it as we go along.<\/mark>\u201d<\/strong><\/em><\/p>\n<\/blockquote>\n\n\n\n

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