{"id":22454,"date":"2023-05-10T09:41:05","date_gmt":"2023-05-10T09:41:05","guid":{"rendered":"https:\/\/www.talentlms.com\/?post_type=customers&p=22454"},"modified":"2024-08-01T11:57:25","modified_gmt":"2024-08-01T11:57:25","slug":"formlabs","status":"publish","type":"customers","link":"https:\/\/www.talentlms.com\/customers\/formlabs","title":{"rendered":"Formlabs"},"content":{"rendered":"
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\n How Formlabs turned unstructured training into a<\/span>\n world-class partner education program<\/strong><\/span>\n <\/h1>\n <\/div>\n
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What partner training<\/strong> looks like<\/h2>\n\n\n
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\u201cWith TalentLMS training, our partners can provide more effective and faster service, customers are happy, and downtime is reduced to almost nothing.\u201d<\/mark><\/strong><\/p> LADISLAV VIGH<\/strong> |<\/strong> GLOBAL CHANNEL SERVICES TRAINING LEAD<\/cite>\t\t\t\t <\/blockquote>\n \n <\/div>\n\n \n\n\n

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9,000<\/strong><\/h2>\n\n\n\n

in progress<\/p>\n<\/div>\n\n\n\n

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49,000<\/strong><\/h2>\n\n\n\n

courses completed<\/p>\n<\/div>\n\n\n\n

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386,000<\/strong><\/h2>\n\n\n\n

assignments done<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Location<\/span>Global<\/div>
Industry<\/span>Retail<\/div>
Use case<\/span>Employee Training, Partner Training<\/div>
Size of company<\/span>

1000+<\/p><\/div>

Number of happy learners<\/span>

2000 +<\/p><\/div><\/div> <\/div>\n \n <\/div>\n

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About Formlabs<\/strong><\/h2>\n\n\n\n

Formlabs is a leading developer and manufacturer of 3D printers and related software. Launched in 2012 with the Form 1 printer, the company raised a record-breaking $3 million in a Kickstarter campaign<\/strong>. Today, Formlabs creates third generation SLA 3D printers, powering production at companies like Google, Sony, Tesla, and Gillette.<\/p>\n\n\n\n

We spoke with Global Channel Services Training Lead Ladislav Vigh<\/strong> about why they invest in training and how TalentLMS has helped them achieve one of their core business goals of delivering exceptional customer service.<\/p>\n\n\n\n

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The challenge Formlabs faced<\/strong><\/h2>\n\n\n\n

As the Training Lead in their Channel Services division, Ladislav is responsible for educating 180+ partners and about 2000 technicians worldwide<\/strong>.<\/p>\n\n\n\n

These partners act as authorized resellers and are the face of Formlabs worldwide<\/strong>. They\u2019re the ones closest to the end user, the ones that sell Formlabs\u2019 products and that need to deliver amazing customer service.<\/p>\n\n\n\n

Initially, Formlabs invited partners to their offices in Boston or Berlin for a full day of on-site training.<\/p>\n\n\n\n

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\u201cWe had no standardized training back then. We only offered training on-site. This was done at our offices or our partner\u2019s offices. It was split into two sections: theory and hands-on training. The problem was that we had to go through all the theory and the systems of our printers. This usually took up the bulk of the day, which didn\u2019t leave enough time for our partners to dig into the hands-on training. Our partners did not enjoy it and it wasn\u2019t effective<\/mark>,\u201d<\/strong><\/em><\/p>\nsays Ladislav.<\/cite><\/blockquote>\n\n\n\n

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This was a serious problem for Formlabs<\/strong>, because they\u2019re huge on service. \u201cWe want to give the best experience possible to our customers.<\/strong> And if our partners aren\u2019t trained, and they don’t know what they\u2019re doing, our customer service takes too long\u201d<\/em>, <\/p>\n\n\n\n

explains Ladislav.<\/p>\n\n\n\n

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\u201cAs for our internal training,it was a mess.<\/mark> It was difficult and time-consuming for both our new hires and the person who had to present the information.\u201d<\/em><\/strong><\/p>\n<\/blockquote>\n\n\n\n

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As Channel Service Training Lead, however, the challenge for Ladislav was this: How do I onboard new partners around the world fast, help them with technical issues, and keep them up to date with the latest information?<\/p>\n\n\n

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Why Formlabs stuck with TalentLMS<\/strong><\/h2>\n\n\n\n
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The answer to this training challenge arrived in 2017.<\/p>\n\n\n\n

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\u201cWe hired a new person who had previously worked for a different 3D company. When he saw that we didn\u2019t have an online system in place, he introduced us to TalentLMS.<\/mark> When we saw it, the possibilities just blew our minds. We started using it and it made our lives so much easier. Our partners love it and we love it, too.\u201d<\/em><\/strong><\/p>\nremembers Ladislav.<\/cite><\/blockquote>\n\n\n\n

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Pretty soon, word spread and someone on the internal team saw TalentLMS and believed it would be great for training internally, too. \u201cEverybody knows TalentLMS here!\u201d<\/strong> laughs Ladislav.<\/p>\n\n\n\n

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\u201cWe train 1800 people in the blink of an eye. It\u2019s awesome\u201d<\/em><\/strong><\/p> LADISLAV VIGH<\/strong><\/strong> | <\/strong> GLOBAL CHANNEL SERVICES TRAINING LEAD<\/cite>\t\t\t\t <\/blockquote>\n \n <\/div>\n\n \n\n\n

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How TalentLMS saves Formlabs time<\/strong><\/h2>\n\n\n\n

Before TalentLMS, Formlabs were limited in how many people they could train at a time. \u201cWe couldn\u2019t exactly train technicians from one day to the next<\/strong>. So, many partners didn\u2019t know what they were doing because they weren\u2019t familiar with our workflows and processes.<\/em> Now, one of our courses in TalentLMS is about workflows and processes.<\/em><\/strong>\u201d<\/p>\n\n\n\n

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\u201cThis means that our partners immediately know where and how to contact us, what they need, as well as \u2018first-aid\u2019 solutions they can try to help customers immediately.<\/mark>\u201d<\/em><\/strong><\/p>\n<\/blockquote>\n\n\n\n

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New partners and technicians are able to learn the theory behind 3D printing through TalentLMS. \u201cIt\u2019s a self-guided training so partners can take as long as they need to digest it. They can do it when they have the time. <\/strong>They no longer have to sit in an office listening to a boring presentation and zone out.\u201d<\/em><\/p>\n\n\n\n

With the theory out of the way, the on-site training has changed, too. Now, the Channel Services Education Team focuses their energy on hardware and software training. \u201cIt gives our partners more time to work hands-on with the machine.\u201d<\/em><\/p>\n\n\n\n

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How TalentLMS makes administration hassle-free<\/strong><\/h2>\n\n\n\n

When we ask Ladislav about his experience using the platform, he says: <\/strong><\/p>\n\n\n\n

\u201cThe system is just intuitive and self-explanatory. Creating content is easy. I love how we can connect content to other content so that multiple people don\u2019t have to do the same job. We often create a piece of content once and then use it for different audiences, both internally and externally. TalentLMS is just super easy to use. And the value it brings is awesome.\u201d<\/em><\/p>\n\n\n\n

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Sign up for a forever-free account.<\/strong><\/h2>\n\n\n\n

No credit card required.<\/p>\n\n\n\n

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Get started<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
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How learners engage with TalentLMS<\/strong><\/h2>\n\n\n\n
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One of the most important responsibilities training managers have when designing a training program and choosing an LMS is user adoption. Will my audience use this? Will they enjoy using it? Will it work?<\/p>\n\n\n\n

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Ladislav explains how Formlabs\u2019 partners enjoy using TalentLMS<\/em><\/mark><\/h3>\n\n\n\n
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\u201cThe beauty of TalentLMS is that we just need to invite new users. And without even telling them how to use it, they log in and immediately know what to do and how to do it.\u201d<\/em><\/strong><\/p>\n<\/div><\/div>\n\n\n\n

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He goes on, \u201cI\u2019ve also noticed that certificates and gamification are some of our users\u2019 favorite features. They download the certificate and print it. They\u2019re proud of their accomplishments.<\/strong>\u201d<\/em><\/p>\n\n\n\n

\u201cAs for gamification? I have partners emailing me and asking, \u201cHow is it possible this person has so many points? How can I also get that many points? For example, we have multiple partners in Italy. The gamification there is on fire. We have technicians logging in every day just to get points<\/strong>,\u201d<\/em> <\/p>\n\n\n\n

he laughs.<\/p>\n\n\n\n

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How TalentLMS helps Formlabs deliver world-class customer service<\/strong><\/h2>\n\n\n\n

Ladislav tells us how important training is to deliver as good customer service as they possibly can. \u201cIt gives us huge value and distinguishes us from our competition<\/strong>. Our customers often write to us, \u2018Guys your service is awesome, I don\u2019t know why I didn’t come to you sooner.\u2019 \u201d<\/em><\/p>\n\n\n\n

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\u201cWith TalentLMS training, our partners can provide more effective and faster service, customers are happy, and downtime is reduced to almost nothing.<\/mark>\u201d<\/em><\/strong><\/strong><\/em><\/p>\n<\/blockquote>\n\n\n\n

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\u201cWithin a few weeks<\/strong> of signing a contract, new partners are fully onboarded. Their technicians are up to date and educated about our machines from the start. If they have any potential customers, they can immediately answer their questions. They can immediately give them excellent service if they have technical questions.<\/strong>\u201d<\/em><\/p>\n\n\n\n

By using TalentLMS, Formlabs have been able to directly connect training with business goals. Not only are their 3D printers recognized as leaders in the industry, but their technicians and partners worldwide are able to provide users with amazing, competition-beating customer service.<\/p>\n\n <\/div>\n \n <\/div>\n \n\n\n

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Explore more training success stories<\/strong><\/strong><\/h2>\n\n\n\n
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\u201cHow Lynk & Co challenges the automotive industry and retail training norms.\u201d<\/p>\n

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\n \n Read more <\/a>\n <\/div>\n \n <\/div>\n \n <\/div><\/div>\n\n\n
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Train your people. Measure results. Drive growth.<\/strong><\/h4>\n\n\n\n

TalentLMS gives you the tools to supercharge every step of your training.<\/p>\n\n<\/div>\n\n\n

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